Back to HomeNeed help with Evidence Timeline?
We're here to help. If you have questions about your account, subscriptions, uploads, evidence organization, summaries, or anything else, contact us at:
Email supportSupport@evidencetimeline.comPlease include a brief description of the issue and, if possible, the email address associated with your account.
Frequently asked questions
Quick answers
How do I upgrade to Premium?
Click the Basic badge or upgrade option in your account area, then follow the Stripe Checkout steps.
What does Premium include?
Premium includes expanded document and image uploads, audio upload support, AI transcription for audio, and additional AI-powered summaries.
Why do I need to verify my email?
Email verification helps protect your account and makes sure important account and billing messages go to the correct person.
Can I cancel my subscription?
Yes. If billing portal access is available in the app, use it to manage or cancel your subscription. Otherwise, contact support.
What file types can I upload?
Basic users can upload supported screenshots, images, and documents. Premium users can also upload supported audio files.
What should I do if an upload or summary fails?
Try again with a smaller or clearer file. If it still fails, contact support with details about the file type and what happened.
Is Evidence Timeline legal advice?
No. Evidence Timeline helps organize and summarize information, but it does not provide legal advice or replace an attorney.